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| 1. | What is a BlackBerry™? What does it do? | | | BlackBerry™ is the leading wireless enterprise solution offered by Research in Motion Ltd. (RIM) that keeps mobile professionals connected to people and information while on the go. It is a proven platform that provides users around the world with secure, wireless access to a full suite of business applications including: - Email
- Corporate data
- Phone
- SMS
- Web
- Organiser features
- Multimedia features
BlackBerry™ solution comes with a Mobile phone, which allows you to get instant e-mails on your BlackBerry™ handheld. These e-mails are push-based e-mails and access is available to e-mails while roaming nationally and internationally in selected locations. These e-mails can be your official e-mails and also your personal e-mails. BlackBerry™ also allows you surf the internet.
| | 2. | What is Push and Pull technology? | | | "Pull technology" - When a user logs on to his/ her mailbox and demands the mail information , then the customer is "PULLING " information for his requirement. This would require the customer going through the process of logging and getting connected to the website. Post the same he will type his mail ID and password to log into his account and then see the contents to retrieve (pull) the relevant information.
In "Push technology" - the mail once reaches his / her mailbox will be automatically indicated on the handheld over the GPRS/EDGE network. In this the customer need not log in or go through the above procedure. He has to log in once at the time of initiation of his account/ service and then he is " Always ON, Always connected" to get his mail wherever GPRS/EDGE service is available. However in Pakistan the customer can receive mails only on Mobilink. Internationally the customer can receive mails on the partner GPRS/EDGE networks of Mobilink in various countries.
| | 3. | BlackBerry™ works on a Pull technology or the Push technology? | | | BlackBerry™ works on the Push technology.
| | 4. | How does a BlackBerry™ work? | | | BlackBerry™ works on the Mobilink GPRS network. Via the Mobilink GPRS network your mails are sent and received from your BlackBerry™ handheld.
| | 5. | How does a BlackBerry™ solution integrate with the existing email accounts? | | | BlackBerry™ has email solution for Corporate and individual users.
BlackBerry™ Internet Service – For Prosumers (Allows users to integrate up to 10 email accounts to one Handheld)
This is an ideal solution for - Small businesses currently using ISP mail or web mail
- Businesses of any size that do not have in-house email servers or IT departments
- Independent mobile consultants and contractors
- Anyone who wants to stay connected while on-the-go
Organisations with an in-house email server can also integrate Web based email accounts e.g. Hotmail, AOL etc in addition to the Corporate email account. Please visit our website or contact Mobilink Customer Service Centre.
| | 6. | Will BlackBerry™ email also work with my personal email on Yahoo / Gmail / Hotmail, etc. | | | Yes it will work with Yahoo, Hotmail and any other POP3 email account as long as POP access is enabled on these accounts. The POP3 access may be free or a paid service as per policy of your mail account service provider.
| | 7. | Can BlackBerry™ be used with Macintosh computers? | | | BlackBerry™ is compatible with Windows 95/98, Windows NT and Windows 2000. BlackBerry™ does not currently support Macintosh computers.
| | 8. | How can I transfer my BlackBerry™ to my Spouse/Relative? | | | There can be 10 email accounts activated or deactivated on each BB. Person using can deactivate his present email settings and activate for Spouse/Relative or others. The person you are transferring the handheld to, needs to take up a Mobilink connection and get the BlackBerry™ services activated on that connection.
| | 9. | How is BlackBerry™ different from the other Mobile e-mail solutions advertised? | | | BlackBerry™ is different from the other mobile email solution in the following ways
• BlackBerry™ emails are “Pushed” to the handheld, whereas in most of the other solutions, emails have to be “Pulled” by the user. Thus under BlackBerry™ the email is received instantaneously on the handheld without any intervention on the part of the user, whereas under Pull based solution the user will have to continuously keep “synchronising” failing which his email will not get delivered to the handheld - BlackBerry™ supports (a) Lotus Domino, and (b) MS Exchange
- BlackBerry™ has much more advanced Security features than other Mobile email solutions
- BlackBerry™ is an End-To-End solution including Server side software and Handhelds
| | 10. | What are the minimum security deposit requirements and credit limits for BlackBerry™? | | | Blackberry™ without voice and SMS access:
| | Min. Security deposit | Minimum credit limit | | BIS | 2,000 | 2,000 |
Security deposit requirements will simply be as formulated below:
(Required sec. deposit of blackberry™ package + Required sec. deposit of commercial package = Min. total required deposit).
| | 11. | Will billing will be on the basis of data transmitted per minute or monthly fixed rental? | | | The charges for BlackBerry™ will be a fixed monthly rental for unlimited data download.
| | 12. | What is the speed of data transmission | | | Speed of data transmission is as per GPRS/EDGE standards. However BlackBerry™ uses proprietary compression techniques to utilize the GPRS/EDGE time slots / bandwidth the best way to make the feeling of the information as "instantaneous".
| | 13. | Do I need to have special training to work on BlackBerry™? | | | No special training is required. BlackBerry™ is very user friendly. Half a day of usage can acquaint you with the menus in the BlackBerry™ handheld.
| | 14. | Does it work offline, even when Mobilink GPRS connectivity is zero? | | | No, it does not work offline. You will have to be in Mobilink GPRS/EDGE coverage area. Offline you will be able to read old e-mails in your mailbox.
| | 15. | If my BlackBerry™ is stolen, how do I safeguard my data? | | | If your BlackBerry™ is stolen, than you have the facility of wirelessly erasing all the data on the handheld.
| | 16. | Does it support Microsoft office? | | | Yes, it supports opening of all Microsoft Text attachments.
| | 17. | Can we have a BlackBerry™ Plan only for Data and not for Voice? | | | Yes, you may opt for data only or for both voice and data.
| | 18. | Can I use the BlackBerry™ email Solution on any other phone? | | | Yes you can use the BlackBerry solution on BlackBerry Connect enabled handsets like Nokia 9500, 9300/9300i, Sony Erickson p910, p990, w800 and Nokia E series phone. For more details call 120.
| | 19. | What cities is this service available in? | | | In all GPRS/EDGE enabled cities. Please call 111 for more details.
| | 20. | Can I open attachments using a BlackBerry? Can I edit/modify these attachments and re-email them? | | | Yes, you can open Word, Excel, PowerPoint, PDF, GIF and JPEG attachments using a BlackBerry™. You cannot edit the attachments with the standard applications of the BlackBerry™; however, there are third party applications, which are available on the Internet that allows you to edit attachments. Please visit www. Handago.com for more details.
| | 21. | How can my company sign up for this service? | | | Please contact your Mobilink Corporate Account Manager or call us on 111.
| | 22. | Does BlackBerry work on GPRS/EDGE or the GSM data platform? | | | BlackBerry™ works on the Mobilink GPRS/EDGE platform.
| | 23. | How do I edit an Excel Sheet or Word File in BlackBerry™, save it and then send it via email? | | | You cannot edit your attachments on the BlackBerry™ handheld. You only have the facility to view the attachments.
| | 24. | How do I take printouts of the documents/ mails that are there in my BlackBerry™? | | | This is not possible through a BlackBerry™ handheld. However there are third party application available through which you can do this.
| | 25. | Can I see JPEG files/ Image files while surfing on BlackBerry™ handset? | | | Yes, you can see JPEG files/ Image files while surfing on BlackBerry™ handset.
| | 26. | What is the third party software available? Where can I buy Third Party applications? | | | There are various third party software available on the internet ranging from Productivity applications to games. These soft wares can be purchased from various portals on the internet. However, we request you to please go through the terms and conditions of the Handheld Warranty very carefully as downloading of Third party applications can affect the Warranty of the handheld.
| | 27. | Can I download attachments from my Web Based Email while surfing on Internet using my BlackBerry™? | | | Yes, you can download Microsoft Office text based attachments, PDF, JPEG and GIF files.
| | 28. | What is the BlackBerry helpline? | | | Call 120 from your BlackBerry phone. | | 1. | How is BlackBerry™ Handheld different from any other feature rich GPRS / EDGE enabled Pocket PC/Smart phone? | | | There are many Pocket PCs / Smartphones available. The features vary according to the cost of the handset and can include in-built phone cameras and or camcorders in the highest end phones. BlackBerry™ handhelds however are designed as an Office-productivity tool and are optimized as such. The handheld has features like which combined with its "Thin" shape and "light" weight make the device very easy to use and carry.
| | 2. | Where can I buy a BlackBerry™ handheld? | | | You can buy a BlackBerry™ handheld in our designated Mobilink Customer Service Centres, or in case you are a Corporate customer, you can ask your Mobilink Account manager to arrange the same for you.
| | 3. | Is BlackBerry™ compatible with my current handset? | | | No, this service is not compatible with your existing handset, unless you have a BlackBerry Connect enabled handset. Kindly refer to the Connect section of this page for more details.
| | 4. | What happens if my device has some problems (eg. screen breaks, Keypad stops working, battery stops working, charger problem, etc) after the warranty is expired? | | | Out of Warranty service is available. Corporate customers are requested to contact their Corporate Account Managers and Individual customers are requested to visit Mobilink Customer Service centres. Repair charges will be levied as applicable.
| | 5. | Can I activate a BlackBerry™ handset that I bought on a recent trip abroad with the BlackBerry email solution? | | | BlackBerry™ handhelds procured from any source other than Mobilink may or may not work on Mobilink network (depending on the branding/SIM lock issues). Mobilink will only activate BlackBerry™ service on those handsets BlackBerry™ handsets which are procured from Mobilink.
| | 6. | Where are BlackBerry™ handsets made? | | | BlackBerry™ Handsets are made by a company named Research In Motion based out of Canada.
| | 7. | Does BlackBerry™ have any camera attachments for the handsets? | | | Yes, the Pearl and Curve handsets have cameras.
| | 8. | Does BlackBerry™ support the following? | | | | Item | Answer | | MMS | Yes | | SMS | Yes | | WAP | Yes | | JAVA Downloads | Yes, but only particular applications, made for BlackBerry | | Wallpapers | Yes | | Ring tones | Yes | | Internet Browsing | Yes | | | 9. | What is the Operating System on which a BlackBerry™ handset works? | | | BlackBerry™ from Mobilink works on the proprietary operating system.
| | 10. | My handset gets damaged while I am roaming abroad, will you replace it? | | | No, we would then need to certify the damage and check whether it falls under warranty and then replace it.
| | 11. | If my handset gets damaged while I am roaming abroad, will you replace it? | | | No, we would then need to certify the damage and check whether it falls under warranty and then replace it.
| | 12. | Will my defective handset get swapped? | | | If it is within the period and the terms of the warranty then the handset will get swapped. However, the battery and other accessories will not get swapped. These have a separate warranty.
| | 13. | The bar inside my battery icon is empty and the Home screen has changed to show the phrase "Low Battery". | | | When the battery level falls below 10%, the Home screen indicates "Low Battery". Please re-charge the battery of your handheld. To re-charge your handheld, place it in its cradle connected to a power source.
| | 14. | My LCD display seems faint | | | You need to customize the screen contrast. While in the Home screen, scroll to the Options icon and click. Scroll to Screen/Keyboard and click. Select Screen Contrast, and press the space key to scroll through the available contrast levels. You can choose from 1 to 30.You need to customize the screen contrast. While in the Home screen, scroll to the Options icon and click. Scroll to Screen/Keyboard and click. Select Screen Contrast, and press the space key to scroll through the available contrast levels. You can choose from 1 to 30.
| | 15. | My handheld seems to be unresponsive. | | | You must reset the handheld by pressing <Alt><CAP><Backspace>. If that does not restore the handheld, insert a paper clip into the pinhole on the back of the handheld to activate the reset button.
| | 16. | I composed a message on my handheld and selected Send from the menu, but it has not been sent yet | | | There are a few reasons why your messages may not have been sent. Ensure that your handheld radio is turned on. On the BlackBerry™ handheld the icon icon turns the radio on/off.
1. Ensure that capital GPRS/EDGE is indicated underneath the network connectivity icon. If no GPRS/EDGE identifier appears then you will need to check which network you are currently active on. (Select Options Network to check). If no active network is currently selected, simply click the track wheel and select the Select Active Network option and wait for it to find the GPRS/GSM/EDGE carrier.
2. If there is a clock icon next to the unsent message, you may be temporarily out of the wireless network's coverage area. Messages will only be successfully sent and received when you are in an area with sufficient coverage. Sometimes if you move closer to a window, coverage is regained.
3. If there is an X next to the unsent message, a transmission error occurred. Open the message and scroll to the top. The Message Status field will indicate the problem. Possible transmission errors include: "General send failure: please try again", "Temporary network problem: please resend later", "Timeout: message not delivered".
| | 17. | When I send a message from my handheld, is there a way I can confirm that the recipient of the message has received it? | | | If you are sending an email message, type <confirm> in the Subject field of the message (please note that the square brackets must be included). When your message has been delivered, you will receive an email message.
| | 18. | I am composing a lengthy message and need to navigate through the message horizontally to edit a spelling mistake. I can scroll vertically but how do I scroll horizontally to edit the text? | | | Please press <Alt>, while rolling the track wheel to scroll horizontally.
| | 19. | I just received my new handheld and found two new messages before I turned on the radio/network | | | These messages are preloaded on the handheld and contain information to help you learn about the handheld when you first receive it.
| | 20. | I just received my new handheld and found two new messages before I turned on the radio/network | | | These messages are preloaded on the handheld and contain information to help you learn about the handheld when you first receive it.
| | 21. | Sometimes when I am notified of a new message, and take the handheld out of the holster it has been marked as opened. Other times it is still marked as a new, unopened message. | | | If you are notified of a new message and immediately remove the handheld from its holster, the most recent new message is opened and displayed. It is then marked as opened. If need be, you can mark the message as unopened from the open message's menu.
If, however, you are notified of a new message and you remove and immediately replace the handheld in its holster, you will cancel the notification and the message will not be opened or marked as opened.
| | 22. | When I choose to file a message in one of my Inbox subfolders the message disappears. Why? | | | Sir / Ma’am, please ensure that your message options are not set to hide your filed messages. While in the Home screen, click the Messages icon to display the list of messages on your handheld. Click the track wheel and select Options. Set the Hide Filed Messages: field to No.
| | 23. | I am receiving duplicate messages on my BlackBerry™ handheld device. What do I need to do to fix it? | | | The handheld is not in an area of sufficient wireless coverage, therefore it cannot send an acknowledgement to the BlackBerry™ Enterprise Server or the BlackBerry™ Desktop Redirector, to confirm it has received the message. The issue will be resolved one the handheld returns to an area of sufficient wireless network coverage.
| | 24. | I want to edit my auto signature on my BlackBerry™. | | | Contacts in the handheld Address Book are sorted by: First Name, Last Name, or Company. If the contact was created in Microsoft® Outlook® and all of the above fields were left blank then the contact will be displayed as <No Name> in the Address Book, after the handheld has synchronized with the desktop.
Resolution: The contacts in Outlook must specify First Name, Last Name or Company. The handheld can then be synchronized with the desktop to apply changes to the Address Book. | | 25. | How do I remove all data on my BlackBerry™ Handheld? | | | To remove all data from your BlackBerry Wireless Handheld™:
1. Place the BlackBerry™ handheld on the cradle.
2. From the desktop manager, double-click the Application Loader icon. The Application Loader Wizard window appears.
3. Click Next. The Handheld Application Selection window appears.
4. Ensure that the appropriate applications are selected and click Next. The Completing the Application Loader Wizard appears.
5. Click Advanced. The Handheld Data Preservation window appears.
6. Select Erase all application data and Erase all currently installed applications, and click Next.
7. Click Finish. The handheld resets. This might take several minutes. | | 1. | Where can I sign up for this service? | | | Corporate customers can do so by contacting their respective Corporate Account Managers. Individual customers can sign up for this service at BlackBerry™ designated Mobilink Customer Service centres listed below.
Karachi: MOBILINK Customer Service Centre
D-21, Chaudhry Khaliq-uz-Zaman Road,
Clifton
Lahore: MOBILINK Customer Service Centre
5-P, Mini Market,
Gulberg 2
Faisalabad: MOBILINK Customer Service Centre
1298 – B,
Peoples Colony
Islamabad: MOBILINK Customer Service Centre
Redco Plaza,
Blue Area
| | 2. | What number do I call for support on this service? | | | If you are a Corporate customer you need to initially consult your corporate IT department and if the issue persists you must contact your Corporate Account Manager.
Individual customers can call for support at 120 from their Mobilink number or 111-300-300 from any other number.
| | 3. | I get support for any third party software/client application that I have downloaded on my BlackBerry™? | | | Mobilink or BlackBerry™ will not take any responsibility for any error/failure of the handset arising out of a third party application download. Third party application download can also affect the warranty of the handset. Please read the warranty terms and conditions carefully.
| | 4. | What do I do if my BlackBerry™ Wireless Handheld is lost or stolen? | | | If you are a Corporate customer, please contact your Corporate Account Manager and your internal IT to delete the data on your Handheld. Individual customers are requested to call 111 to have your account de-activated immediately.
| | 5. | Who do I get in touch with for the handset repair and maintenance? | | | If you are a Corporate customer you need to initially consult your corporate IT department and if the issue persists you must contact your Corporate Account Manager.
Individual customers can call for support at 120 from their Mobilink number or 111-300-300 from any other number.
| | 6. | What is the support provided by Mobilink for installation and technical queries? | | | For Corporate customers, we shall have technical support (installation and service) from trained engineers.
| | 7. | Can I increase the memory of my BlackBerry Handset? | | | Yes, BlackBerry curve, pearl and 8800 handsets support MicroSD cards.
| | 8. | Can I provision an Auto Reply to the emails that I receive in my BlackBerry™ handset? | | | Auto Replies are set directly on the Lotus Client or MS Exchange Client on the Desktop/Laptop of the user. Auto Replies cannot be set on the BlackBerry.
| | 9. | Do I have to keep my PC on to receive my office emails on BlackBerry™ handsets (BWC)? | | | This will not be required.
| | 10. | What is PIM? | | | PIM stands for Personal Information Management.- This feature allows a user to efficiently manage their personal information management such as to do list, calendar, memo pad etc.
| | 11. | What is the probability of Virus affecting the BlackBerry™ Handheld? | | | Virus cannot affect the BlackBerry™ handheld since it runs on the Java platform and there are no exe. files running on your handheld. | | 1. | Will BlackBerry™ email work when I am Roaming anywhere in Pakistan? | | | Yes, BlackBerry™ email will work in international roaming with select Partner operators. Call 111 for details.
| | 2. | I use BlackBerry™ services, which I have purchased from an operator from outside of Pakistan. Can I access these services when I am roaming in Pakistan? | | | Yes, we would request you to please check with your Home operator for the list of Roaming tie-ups with Operators in Pakistan.
| | 3. | If customer is roaming internationally on some other operator network where this service is present, will it work for Mobilink subscribers? | | | The service will work if the operator, on which you are roaming, has tied up with Mobilink for GPRS roaming. For more details on such tie-ups, please log on http://www.mobilinkgsm.com/ | |
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