Mobilink World - Call & SMS Block Service

Obnoxious and crank calling is becoming a major complaint from mobile users these days. Keeping this in mind Mobilink brings yet another useful service for its customers. Now with Mobilink’s Call & SMS Block service customers can block unwanted calls and SMS. This frees the customer from hassle of switching off their mobile phones and gives freedom to select people whose calls and SMS they want to receive.

Number addition in Black/White list:

Service users can maintain White and Black lists. If user has activated White list then calls and SMS will be received only from mobile numbers added in the white list. In case user has activated Black list then calls and SMS will be received from all mobile numbers except from those added in the Black list.

Total 20 numbers can be added in Black List and 20 in white list. A number added in both the lists will be counted twice.

Call & SMS Block service is available for JAZZ and Indigo subscribers.

PROMO: From the 5th to the 11th of January, 2013, you can enjoy the Call & SMS Block Service for zero usage charges (IVR & SMS). Subscription fee will still apply.

1. How can I subscribe to “Call & SMS Block” service via SMS?
To subscribe to “Call & SMS Block” service via SMS, simply send “act ics “ to 420

2. How can I subscribe to “Call & SMS Block” service via IVR?
To subscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 1.

3. How can I unsubscribe “Call & SMS Block” service via SMS?
To unsubscribe to “Call & SMS Block” service via SMS, simply send “deact ics” to 420

4. How can I unsubscribe to “Call & SMS Block” service via IVR?
To unsubscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 2

5. How can I add number in blacklist via SMS?
To add number in black list via SMS, simply send “Add nb <03xxxxxxxxx>” to 420

6. How can I add number in blacklist via IVR?
To add number in blacklist via IVR, after selecting the language, follow the below given steps:
Press 2 to manage ICS service

Again press 2 to get in Number Management menu
then to add number press 1
to add number in black list press 2, and follow the instructions.

7. How can I add number in whitelist via SMS?
To add number in whitelist via SMS, simply send “add wb <03xxxxxxxxx>” to 420

8. How can I add number in whitelist via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:
Press 2 to manage ICS service

Again press 2 to get in Number Management
then to add number press 1
to add number in whitelist press 1,and follow the instructions.

9. How can I block the last incoming call via SMS?
To block the last incoming call via SMS, simply send “last block” to 420

10. How can I block the last incoming call via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:

Press 2 to manage ICS service
Again press 3 to block the last call

11. How many numbers can be added in one list?
20 numbers can be added in each list.

12. If the same MSISDN is added in both lists then will it be counted twice?
Yes

13. How can I delete a number via SMS?
To delete a number via SMS, simply send “del <03xxxxxxxxx>” to 420

14. How can I delete a number via IVR?
To delete a number via IVR, after selecting the language, follow the below given steps:

Press 2 to manage ICS service
Again press 2 to get in Number Management Menu
Then to delete number press 2 and follow the instructions.

15. Is it necessary to activate the blacklist for screening incoming calls that are in blacklist?
Yes, it is necessary else blacklist will not block the calls.

16. Is it necessary to activate the whitelist for allowing only whitelisted calls to get through your number?
Yes, it is necessary

17. What is Screening Mode management?
With screening mode you can switch between following modes as per your choice:

Allow ALL (by activating this mode all calls/SMS from all numbers will be allowed)
Reject All (by activating this mode all calls/SMS from all numbers will be rejected)
Activate Blacklist (by activating this mode calls/SMS from black listed numbers will be blocked)
Activate Whitelist (by activating this mode only white listed numbers will be able to make calls/SMS)

This facilitates you and you donot need to add and delete the number every time in Black and Whitelist, instead lists are maintained and you only have to activate the desired mode.

18. What is Number management?
With number mode you can do the following:

Add a number in blacklist
Add a number in whitelist
Delete a number in blacklist
Delete a number in blacklist
Query a number and find out the status of the number if it is any of the lists or not

19. How can I query a number via SMS?
To query a number via SMS, simply send “enq <03xxxxxxxxx>” to 420

20. How can I query a number via IVR?
To query a number via IVR, after selecting the language, follow the below given steps:

Press 2 to manage ICS service
Again press 2 to get in Number Management menu
Then press 3 and follow the instructions

21. What is “Allow All”?
““Allow All” mode allows all the incoming calls/SMS irrespective of white/Black lists will be allowed

22. What is “Reject All”?
““Reject All” mode rejects all the incoming calls irrespective of white/Black lists will be rejected

23. SMS commands are case- sensitive?
No, SMS commands are not case-sensitive.

24. What are SMS Charges?
PKR 1+tax/SMS

25. What are IVR Charges?
PKR 0, as an introductory offer after which Rs.2+tax per minute will apply

26. What are monthly subscription charges?
Monthly subscription charges are Rs 14.99+tax/month